Privacy Policy
Last updated September 21, 2026.
Daily VA Services Inc. ("we") provides contact center and customer support services to business clients. This policy explains what information we collect when we speak with a consumer, how we use it and the choices the consumer has.
Information we collect
- Contact details: name, telephone number, email address and service address.
- Information the consumer gives us during a call in order to process a request, which may include account numbers with their current provider and the details required to complete an enrollment.
- Records of our interactions: call recordings, the outcome of the call, notes written by the agent, text messages sent and received, and the date and time of each.
- Consent records: whether the consumer agreed to be contacted by telephone or text message, and when that permission was given.
We do not collect information from children and our services are not directed to anyone under 18.
How we use it
- To speak with the consumer about the program they were contacted about, and to answer their questions.
- To process the request or enrollment the consumer asked for, on behalf of the client whose program it is.
- To follow up after a call by telephone or text message, when the consumer agreed to it.
- To keep records required for quality assurance, training and compliance, including proof of consent.
Who we share it with
We share consumer information with the client whose program the consumer requested — for example, the retail energy supplier processing an enrollment — and with service providers that operate our telephone and software systems on our behalf, who may use it only to provide those services to us. We also disclose information when the law requires it.
We do not sell or rent consumer information.
In particular, mobile phone numbers and the consent to receive text messages are never sold, rented or shared with third parties for their own marketing purposes.
How long we keep it
We keep consumer records and call recordings for as long as needed to serve the consumer and to meet our legal and contractual obligations, and then delete them. Consent and do-not-contact records are kept longer, because they are what allows us to honor a consumer's request not to be contacted.
Your choices
- Stop text messages: reply STOP to any message. Details in our Messaging Terms.
- Stop calls: tell any agent, or call us at +1 888-549-1255. The number is added to our internal do-not-contact list.
- Access, correction or deletion: contact us using the details below and we will respond as required by applicable law.
Security
Access to consumer information is restricted to the agents and supervisors who need it to do their work, over authenticated connections, and our systems keep a record of that access.
Changes to this policy
If we change this policy we will update the date at the top of this page.
Contact
- Company Daily VA Services Inc.
- Phone +1 888-549-1255 (toll-free)
- Email info@dailyvaservices.com
- Address 12928 SW 133rd Ct, Suite C, Miami, FL 33186